AB456
AN ACT relating to public utilities; requiring public utilities to make notices to customers available in certain languages; requiring the Public Utilities Commission of Nevada to adopt certain regulations relating to communications between public utilities and customers; prohibiting a public utility from disclosing information concerning customers under certain circumstances; revising provisions governing the circumstances under which a public utility is prohibited from terminating gas, water or electric service; and providing other matters properly relating thereto. Close title AN ACT relating to public utilities; requiring public utilities to make notices to customers available in certain languages; requiring the Public Utilities Commission of Nevada to adopt certain regulations relating to communications between public utilities and customers; prohibiting a public utility from disclosing information concerning customers under certain circumstances; revising provisions governing the circumstances under which a public utility is prohibited from terminating gas, water or electric service; and providing other matters properly relating thereto.
Introduction Date
Monday, March 17, 2025
Primary Sponsor
?
Public exhibits
0
Support 0 · Opp 0 · Neutral 0
Auditor findings
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recusal 0 · QPQ 0
AN ACT relating to public utilities; requiring public utilities to make notices to customers available in certain langua
Section 2 of this bill requires a public utility, for any notice which is required to be provided to a customer, to make such notice available in English and the three languages other than English that are most commonly spoken in this State, except to a customer who has designated the language in which the customer prefers to receive communications. Section 2 requires the Public Utilities Commission of Nevada to adopt regulations as necessary to ensure that customers of a public utility who are persons with limited English proficiency or persons with a communication disability are able to communicate and receive communications in a comprehensible form from the public utilities in this State. Existing regulations prohibit a public utility from providing any information concerning its customers to any person for commercial purposes without the approval of the Commission. (NAC 704.4051) Section 3 of this bill adds this requirement to the Nevada Revised Statutes and additionally requires a public utility to take reasonable steps to ensure that information concerning a customer of a public utility which is disclosed to a third party will not be subject to further disclosure. Existing law requires the Commission to adopt or amend regulations that govern the termination of utility service for gas, water or electricity, including when a public utility is required to postpone the termination of utility service to a residential customer. (NRS 704.1835) Existing regulations govern the t
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